For non-urgent queries, it is usually best to contact us by email at email@example.com and one of our highly experienced engineers will get back to you as soon as possible. Please remember to include a contact phone number in case we need to call you. For more urgent matters, feel free to pick up the phone and give us a call on (01792) 825748. Our standard support hours are 09:00 - 17:00 Monday - Friday, excluding public holidays. Customers who subscribe to an extended support hours contract can raise an emergency call between 08:00 and 18:00, 7 days a week, by calling the same number. It would helpful if you have your customer number or the number of an open ticket that the call relates to to hand.
We are always interested in feedback. If you really like a feature of our products, think that something could be improved or have a suggestion for a new feature that would make your life easier, please drop us a line!
You can access the Opendium User Manuals here: User Manuals
How To Guides
You can access the Opendium User Manuals here: Howto Guides
Service Level Agreement
Our Service Level Agreement is available here
We use a great deal of open source software in our products, and this allows us to produce very robust and cost effective solutions. We always try to participate in the open source communities, and contribute our work back to the projects that we rely on so that everyone can benefit.
Based on Red Hat Enterprise Linux and maintained by the Fermi National Accelerator Laboratory, Scientific Linux forms the underlying operating system for our Iceni servers and the source code for this can be downloaded through the Scientific Linux web site. The source code for the open source parts of our systems which have been developed solely by us, or are modifications of third party software is available from our SubVersion repository, which you can browse through Trac.