For non-urgent queries, it is usually best to contact us by email at firstname.lastname@example.org and one of our highly experienced engineers will get back to you as soon as possible. Please remember to include a contact phone number in case we need to call you. For more urgent matters, feel free to pick up the phone and give us a call on (01792) 825748. Our standard support hours are 09:00 - 17:00 Monday - Friday, excluding public holidays. Customers who subscribe to an extended support hours contract can raise an emergency call between 08:00 and 18:00, 7 days a week, by calling the same number. It would helpful if you have your customer number or the number of an open ticket that the call relates to to hand.
We are always interested in feedback. If you really like a feature of our products, think that something could be improved or have a suggestion for a new feature that would make your life easier, please drop us a line!